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Forum Post: RE: CRM Disconnected

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I opened a ticket with Microsoft.  The tech had me uninstall Excel 2013, but that didn't help.  Excel still worked after the uninstall so we used a cleanup tool to finish the uninstall - but that didn't fix it either.  Finally, we tried this;

Remnants from the failed version of Office 2013 was causing the issue.

We deleted the 9.5 registry folder founder at the following location

[HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\9.5]

... and that fixed the issue.


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