Can you verify the plugin is present 1. Settings->Customization->Customize the System 2. Select Plug-in Assembly and locate the plugin Microsoft.Dynamics.LeadManagement.Plugins Validate the .NET version supported is installed on your server. support.microsoft.com/.../compatibility-with-microsoft-dynamics-crm-2016 Can you verify your installation has the correct prerequisites and step s followed. docs.microsoft.com/.../software-requirements-for-microsoft-dynamics-365-server www.microsoft.com/.../details.aspx Otherwise try going to the Default Solution and remove the plugin from the Plug-in Assemblies list. 1. Settings->Customization->Customize the System 2. Select Plug-in Assembly and locate the plugin Microsoft.Dynamics.LeadManagement.Plugins 3. Click Delete
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