I know there's a setting in the Microsoft (ADX) Portal to allow other activity types to show in the case timeline (in addition to Portal Comments), however I would really like to filter the emails that show in the timeline - specifically I would like to filter out internal emails (ie. where the "From" and "To" addresses of the email both contain a specific string). I can do this easily in an internal view, but I haven't found a way of doing this in the portal timeline. Has anyone had any ideas or solutions around this before?
↧